Resources for Residents during COVID-19

COVID19 Virus Banner

This page is dedicated to identifying resources to assist residents during the Coronavirus outbreak.

Cloth Face Covering

A cloth face covering should be worn whenever people are in a community setting, especially in situations where you may be near people. These settings include grocery stores and pharmacies. These face coverings are not a substitute for social distancing. Cloth face coverings are especially important to wear in public in areas of widespread COVID-19 illness. Follow this link for more information.


Dallas COVID-19 Testing Sites Criteria - Starting at noon on Monday, March 23, the two COVID-19 testing sites in Dallas are updating criteria and lifting the age restriction to test more North Texans. Criteria for testing sites are as follows:

  • Shortness of breath
  • Cough
  • Must show a temperature of 99.6 or higher

The sites operate daily from 8 a.m. to 8 p.m. and are located at:

  • American Airlines Center, Parking Lot E, 2500 Victory Plaza
  • Ellis Davis Field House, 9191 S Polk St.

RESULTS will be delivered by a phone call in 3-5 days or as long as 7 days. The test sites DO NOT get the results.

Once you get your results by phone, you can visit the following sites to download a copy. 

Combination White House - CDC - FEMA logo

US Government - Stay up-to-date with the White House, US Department of Health and Human Services, and the CDC.


Coronavirus Rumor Control - The purpose of this FEMA page is to help the public distinguish between rumors and facts regarding the response to coronavirus (COVID-19) pandemic.


Fate City Council Action

  • Credit card fees of 2.25% will be waived on utility bills up to a maximum of a $15K impact on the City budget. This is in effect until April 20.
  • Delinquent Water and Sewer accounts will not be will disconnected until April 20
211 Texas Logo

211 Texas is available whether you need help finding food or housing, child care, crisis counseling, substance abuse treatment or have nonmedial COVID-19 questions, one number is all you need to know.

COVID-19 Resource Link to

Helpful resource links provided by

Dallas Regional Chamber

Dallas Regional Chamber, along with partners across North Texas, are connecting workers displaced by the COVID-19 outbreak. Several organizations are hiring a large number of employees. Click the link to find openings in essential industries that have ramped up hiring locally.

Suddenlink Logo

Altice Advantage Internet is offering a free 60-day Altice Advantage Internet that is available for new residential Internet customers. Limited to those who do not have Suddenlink internet service and share a household with a student (K-12) or a college student.


TXU Energy Aid -  Donations from customers, employees, and other Texans to help families keep their lights.

Atmos Logo

Atmos Energy - Community programs that can help pay your natural gas and other utility bills.

  • Atmos Energy has temporarily suspended natural gas disconnections.  
North Texas Behavioral Health Authority NTBHA logo

Mental Health Support Line The North Texas Behavioral Health Authority (NTBHA) is providing a dedicated 24/7 COVID-19 Mental Health Support Line for those experiencing stress and anxiety related to the current state of emergency. 

  • Mental Health Support Line: 833-251-7544.
Rockwall ISD Logo

For up-to-date information regarding Rockwall ISD click here.

Royse City ISD Logo

For up-to-date information regarding Royse City ISD click here