Policies & Procedures
Utility Billing Policies & Procedures
To establish new water, sewer and sanitation service:
**Please note, request for new service and deposit received after 3:00 pm Monday-Thursday will result in connection on the following workday. Requests received after 11:00 am on Friday will result in connection on the following workday.
Please come by the City Hall and bring the following:
- A valid picture ID (Driver’s License)
- A copy of your signed lease or Closing Disclosure
- A deposit payable by cash, check, money order or credit/debit card (Master Card, Discover, or VISA). Out of state checks and Driver’s Licenses are accepted.
- You will also need to fill out a Residential Water Service Application.
You may download the Residential Water Service Application, fill it out and return it by mail, by fax, or by email:
P.O. Box 159
Fate, TX 75132
Please note, you will need to include a copy of your Driver’s License with your mailed, emailed or faxed application. We will need proof of ownership or for customers who are renting or leasing a home, we must receive a copy of your rental/lease agreement, as well. Your deposit must be received by the Utility Billing department before a service will be established. We do not accept deposits online or over the phone.
Each residential utility customer is charged a $100 water deposit, a $50 sewer deposit, and a non-refundable $50 application fee. The water and sewer deposits (totaling $150) are refundable, less the amount due on the final bill, upon closing the account. Customers may also request a refund of a utility deposit after twelve months of utility service. The customer's account may not show any penalties charged against the account during the twelve months prior to the request in order to qualify for a complete refund of deposit.
For all options, your poly-cart will be delivered the week following the week the order is placed. The poly-cart stays with the home when and if a resident moves to a new address. Residents who remove the poly-cart when they move will be billed the replacement value of the item(s).
Disconnect Service Request
Please complete and submit Disconnect Form. Customers may request in person, by fax or via email to discontinue services.
**Please note, request for disconnect of service received after 3:00 pm Monday-Thursday will result in disconnection on the following workday. Requests received after 11:00 am on Friday will result in disconnection on the following workday.
Billing cycles are from about the 15th day of each month to the next. Water bills are mailed on or about the 20th day of the month and are due by the 15th of the following month. If payment is not made by the 15th, a late fee of 10% of amount owed will be added to your account on the 16th.
If, for any reason, you do not receive your bill by the 1st of the month, please call the Utility Billing department at 972-771-4601. If payment is still not received by 8 am on the 25th, the service will be scheduled for cut-off, and a $50 fee will be charged to restore service to the account.
For customers who choose to take advantage of online banking, please note that your bank will send a paper check to our office by US Mail. Payments are not posted to your account until we receive and process these payments in our office. Actual receipt of the check may take up to 10 days from the time your bank notifies you that the funds have been taken from your account. Example: If the date on the check from the bank is the 15th and the payment is received in our office on the 16th, it is considered late and a late fee will be added to your account.
A fee of $35 will be charged on all returned checks. You will be notified, and if the check is not paid, the information will be sent directly to the Attorney General’s Office for collection. No subsequent checks will be accepted.
A night drop is available for after hours and weekend payments, and is located at:
1900 CD Boren Pkwy
Fate, TX 75087
PLEASE NOTE, your account will be discontinued if:
- Full payment is not made by the cut-off date
- A non-sufficient funds check is not paid within the time allowed