Policies & Procedures
Utility Billing Policies & Procedures
Billing cycles are from the 15th day of each month to the next. Water bills are mailed on or about the 20th day of the month and are due by the 15th of the following month. If payment is not made by the 15th, a late fee of 10% of amount owed will be added to your account on the 16th.
If, for any reason, you do not receive your bill by the 1st of the month, please call the Utility Billing department at 972-771-4601. If payment is still not received by 8 am on the 25th, the service will be scheduled for cut-off, and a $50 fee will be charged to restore service to the account.
For customers who choose to take advantage of online banking, please note that your bank will send a paper check to our office by US Mail. Payments are not posted to your account until we receive and process these payments in our office. Actual receipt of the check may take up to 10 days from the time your bank notifies you that the funds have been taken from your account. Example: If the date on the check from the bank is the 15th and the payment is received in our office on the 16th, it is considered late and a late fee will be added to your account.
A fee of $35 will be charged on all returned checks. You will be notified, and if the check is not paid, the information will be sent directly to the Attorney General’s Office for collection. No subsequent checks will be accepted.
A night drop is available for after hours and weekend payments, and is located at:
1900 CD Boren Pkwy
Fate, TX 75087
PLEASE NOTE, your account will be discontinued if:
- Full payment is not made by the cut-off date
- A non-sufficient funds check is not paid within the time allowed